:root{--bg:#f4f6f8;--surface:#fff;--soft:#f8fafb;--ink:#17212b;--muted:#66727e;--line:#dce2e7;--accent:#315f72;--accent-dark:#244858;--accent-soft:#e7f0f3;--warning-soft:#fff8e8;--warning-line:#e6c97a;--danger:#a94747;--shadow:0 14px 40px rgba(24,40,52,.08)}*{box-sizing:border-box}html,body{min-height:100%}body{margin:0;background:var(--bg);color:var(--ink);font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}button{font:inherit}.hidden{display:none!important}.app-shell{min-height:100vh;display:flex;flex-direction:column}.topbar{height:72px;flex:0 0 72px;background:var(--surface);border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 28px;gap:18px}.brand{display:flex;align-items:center;gap:11px;min-width:220px}.brand-mark{width:34px;height:34px;border-radius:10px;background:var(--accent);color:#fff;display:grid;place-items:center;font-size:12px;font-weight:800}.brand-name{font-size:13px;color:var(--muted)}.product-name{font-size:18px;font-weight:700}.topbar-status{margin-left:auto;color:var(--muted);font-size:13px;display:flex;align-items:center;gap:8px}.status-dot,.live-dot,.audio-dot,.privacy-dot{width:8px;height:8px;border-radius:50%;background:#5e8b69;display:inline-block}.profile-button{width:36px;height:36px;border-radius:50%;border:1px solid var(--line);background:var(--soft);font-weight:700}.workspace{width:min(1280px,calc(100% - 48px));margin:auto;flex:1;padding:48px 0 110px}.idle-view,.live-view{display:grid;grid-template-columns:minmax(0,1fr) 310px;gap:28px;align-items:start}.welcome-panel{padding:42px;background:var(--surface);border:1px solid var(--line);border-radius:22px;box-shadow:var(--shadow);min-height:480px;display:flex;flex-direction:column;justify-content:center}.eyebrow{color:var(--accent);font-size:11px;font-weight:800;letter-spacing:.14em}h1{margin:8px 0 10px;font-size:clamp(32px,4vw,48px);letter-spacing:-.04em;line-height:1.05}.lead{margin:0 0 32px;color:var(--muted);font-size:17px;max-width:590px}.ready-card{display:grid;grid-template-columns:44px minmax(0,1fr) auto;gap:16px;align-items:center;padding:18px;border:1px solid var(--line);background:var(--soft);border-radius:16px;max-width:780px}.ready-icon,.customer-icon{width:42px;height:42px;border-radius:12px;background:var(--accent-soft);color:var(--accent);display:grid;place-items:center}.ready-copy{display:flex;flex-direction:column;gap:3px}.ready-copy strong{font-size:14px}.ready-copy span{color:var(--muted);font-size:13px}.primary-button,.secondary-button,.end-button,.icon-button{border-radius:10px;border:1px solid transparent;cursor:pointer}.primary-button{background:var(--accent);color:#fff;padding:11px 17px;font-weight:700}.primary-button:hover{background:var(--accent-dark)}.secondary-button{background:var(--surface);color:var(--ink);border-color:var(--line);padding:10px 14px;font-weight:650}.side-card,.live-main,.context-panel{background:var(--surface);border:1px solid var(--line);border-radius:20px}.side-card{padding:24px}.side-card-heading{font-weight:750;margin-bottom:18px}.metric{display:flex;justify-content:space-between;padding:13px 0;border-top:1px solid var(--line);color:var(--muted);font-size:13px}.metric strong{color:var(--ink)}.side-note{margin-top:16px;color:var(--muted);font-size:12px;line-height:1.5}.live-view{grid-template-columns:minmax(0,1fr) 330px}.live-main{padding:30px}.call-header{display:flex;align-items:flex-start;justify-content:space-between}.call-header h1{font-size:30px}.call-timer{font-variant-numeric:tabular-nums;color:var(--muted);font-size:15px}.conversation-strip{margin:24px 0;padding:10px 13px;border:1px solid var(--line);border-radius:10px;color:var(--muted);font-size:12px;display:flex;gap:8px;align-items:center}.assistance-stack{display:grid;gap:12px}.assist-card{padding:19px;border:1px solid var(--line);border-radius:15px;background:var(--soft)}.assist-card.next-step{border-left:4px solid var(--accent)}.assist-card.warning-card{background:var(--warning-soft);border-color:var(--warning-line)}.card-label{font-size:10px;font-weight:800;letter-spacing:.13em;color:var(--accent)}.assist-card h2{margin:7px 0;font-size:16px;line-height:1.35}.assist-card p{margin:0;color:var(--muted);font-size:13px;line-height:1.5}.phrase{color:var(--ink)!important;font-weight:650}.agent-input-row{margin-top:18px;display:flex;align-items:center;gap:9px}.audio-state{margin-left:auto;color:var(--muted);font-size:11px;display:flex;gap:7px;align-items:center}.context-panel{padding:22px}.panel-heading{display:flex;justify-content:space-between}.panel-heading h2{margin:5px 0;font-size:20px}.icon-button{width:34px;height:34px;background:var(--soft);border-color:var(--line)}.customer-empty{margin-top:22px;border:1px dashed var(--line);border-radius:14px;padding:22px 16px;display:flex;flex-direction:column;align-items:center;text-align:center;gap:7px}.customer-empty span{color:var(--muted);font-size:11px;line-height:1.45}.context-section{margin-top:24px;border-top:1px solid var(--line);padding-top:20px}.section-title{font-size:12px;font-weight:750;margin-bottom:9px}.fact-empty{color:var(--muted);font-size:11px}.bottom-bar{position:fixed;bottom:0;left:0;right:0;height:72px;background:rgba(255,255,255,.96);backdrop-filter:blur(12px);border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 max(24px,calc((100vw - 1280px)/2));z-index:10}.privacy-state{color:var(--muted);font-size:12px;display:flex;align-items:center;gap:8px}.end-button{background:#fff;color:var(--danger);border-color:#dfb8b8;padding:10px 18px;font-weight:750}.modal{position:fixed;inset:0;z-index:20;background:rgba(18,29,37,.38);display:grid;place-items:center;padding:24px}.modal-card{width:min(470px,100%);background:var(--surface);border-radius:18px;padding:28px;box-shadow:0 24px 70px rgba(0,0,0,.18)}.modal-card h2{margin:7px 0 8px;font-size:24px}.modal-card p{color:var(--muted);line-height:1.5;font-size:14px}.modal-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:22px}@media(max-width:900px){.workspace{width:min(calc(100% - 28px),720px);padding-top:28px}.idle-view,.live-view{grid-template-columns:1fr}.welcome-panel{padding:28px;min-height:auto}.side-card{display:none}}@media(max-width:600px){.topbar{padding:0 16px}.brand{min-width:0}.topbar-status{display:none}.workspace{width:calc(100% - 20px);padding-top:18px}.ready-card{grid-template-columns:40px 1fr}.ready-card .primary-button{grid-column:1/-1;width:100%}.live-main{padding:20px}.agent-input-row{flex-wrap:wrap}.audio-state{width:100%;margin-left:0}.bottom-bar{padding:0 12px}}